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NYC Boutique Hotel Reviews

Customer Testimonials

Before you make the decision to stay at Hotel Wales, see what others have said about their time here in our NYC boutique hotel reviews. Read on for an insider’s look into what you can expect at our elegant NYC boutique hotel near Central Park.

NYC Hotel Reviews for Hotel Wales

Alisha Taneja Blog- Hotel Wales X Saffron on Rose 

Through the madness of NYFW, Hotel Wales served as the perfect haven where I could just unwind, relax, and take a break from the hustle and bustle of NYC. Hotel Wales welcomed me in the most amazing way, with a private suite over looking the gorgeous Madison Avenue neighborhood of NYC right in the most desirable part of town – Upper East Side. I absolutely loved the suite – it had a decorative fireplace, a lovely king sized bed, sofas, complimentary Voss water bottles, and so much more! Keep reading!  Please read the full article on her blog post: 

February 23, 2017

“Love this hotel - great rooms!”  *****Stars

I love how the rooms are all different, I have stayed at the Wales about 4 times now and every time I had a complete different room (suite). The people at the front desk are very nice and courteous and I love to go to the restaurant Sarahbeth's downstairs for breakfast. The rooftop is nice in Summer to go up and have a drink and chat with your friends. The hotel is situated close to the park and not too far from the citi-bike stations, I also use Uber / Lyft to get around or the subway (on 96th or 86th). I would definitely recommend this hotel - and will stay there again soon!

Stayed January 2017

“A Treat in Manhattan” *****Stars

Ideally located on the upper east side on Madison Avenue, this boutique hotel offered superior and friendly service and 1st class accommodations. Rooms were larger than I expected and meticulously maintained. Check in was a breeze, and I was greeted with friendly smile and a gracious host - a treat in Manhattan. 

Stayed January 2017

“Charming hotel, quaint neighborhood, exceptional service.” *****Stars

We stayed in a suite for one night while visiting the museums and spent more time enjoying our room than we expected. The suite was spacious, comfortable, and the staff made us feel so welcome. We were a short walk from the Guggenheim, the Met, and Central Park as well as several restaurants and shops.

Stayed January 2017

“Terrific hotel!”

There is no better place to stay in NYC than the Hotel Wales. The rooms are unique and clean. The staff is so friendly. And the location is unbeatable. You will love it! it is just steps from Central Park and there are restaurants everywhere!

Stayed January 2017

“A beautiful, quiet, clean hotel”

My family absolutely loved staying here. It was in a great location- a quick subway ride to touristy places, a quick walk to central park and great restaurants. We've traveled to NYC a bunch and have stayed in many different places, and this was by far the best and our favorite. Staff was so nice and attentive, the rooms and building were spotless, and there was delicious apple cider in the lobby! If you're looking for a quiet, cozy place to stay in a beautiful area, hotel wales is it.

Stayed November 2016, traveled with family

“Hotel Wales is a great place.”

Hotel Wales is in a great quiet location with great places around. Our room had a great view. Very clean. My bed was sooooo comfortable.Very accommodating. Great staff. Great coffee. The connecting restaurant was delish. The rooftop view was spectacular. Thanks Hotel Wales For a great weekend. Will be back soon.

Stayed November 2016, traveled with friends

“Girls Weekend”

This is my third time staying at Hotel Wales. It is always a pleasant experience! The staff are friendly and helpful! You can't beat the rooftop views and the rooms are beautiful and comfortable. I can't wait to visit again next year!

* Stayed November 2016, traveled with family

“An oasis at the end of a really long and busy day in New York City on business.”

My meeting schedule ran long and I decided to book a hotel room late in the day. Manhattan was a buzz and most of my usual hotel selections were booked. My corporate travel agency system was up / down most of the day but I finally was booked at another hotel in lower Manhattan. I arrived at that hotel to find that the service had mistakenly booked me when there were no rooms. The service re-booked me at Hotel Wales. I arrived there late in the evening only to find that once again the service had over booked. The front desk agent at Hotel Wales was kind, professional and really went out of his way to help me out. In then end, they were able to find me a room in the hotel and while I only stayed one night, I thoroughly enjoyed my stay. I filled out their survey on the following day and noted how pleased I was with Gregory at the front desk and the hotel manager then sent me a personal email to thank me... The folks at Hotel Wales have figured it out. Hire really bright, professional people that care about customers and then make sure you're listening to feedback. I will choose Hotel Wales again and I will tell my friends and family about this wonderful experience. Thanks!

Stayed November 2016, traveled on business

“Excellence - Long Term Stay” 

In the complete chaos of NYC, the staff at Hotel Wales welcomed my adult daughter for a month long stay! An intimate Boutique Hotel, with the comforts of home, in a lovely neighborhood, on Museum Mile, a block from Central Park. What more could you ask for? A special thanks to all the staff who were so helpful and accommodating: Lorraine, Rosalyn, Sherene, as well as the front desk staff and wonderful housekeeping staff.    Room Tip: Ask for a view!               

Stayed September 2016