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NYC Boutique Hotel Reviews

Customer Testimonials

Before you make the decision to stay at Hotel Wales, see what others have said about their time here in our NYC boutique hotel reviews. Read on for an insider’s look into what you can expect at our elegant NYC boutique hotel near Central Park.

NYC Hotel Reviews for Hotel Wales

"Highly recommended Old-Worldly Prestige Hotel"

We were so tired after flying over 34 hours from Australia via Dubai so when we found ourselves upgraded to a terrific suite - all space and clean and luxury - we were over the moon.We had the best sleep in our huge king bed.The neighborhood was great - Madison Avenue chic. We walked to the Guggenheim museum in 5 minutes next day and just loved it.

Stayed: July 2017, traveled as a couple

“Lovely boutique hotel and outstanding staff”

Front Desk host Lorraine was extremely helpful and kind to us and, when it looked as though our train out of the city might be cancelled, very accommodating to ensure we would have a place to stay if we needed it. The hotel is convenient to Museum Mile and associated restaurant Paolo's was excellent (we didn't try Sarabeth's East). Accommodations are comfortable and the rooftop terrace is just beautiful. Highly recommend.

Stayed: June 2017, traveled with family

“Lovely end to the holiday and the day”

This was our last hoorah for our trip around the Americas. The staff and management at this hotel are cordial, courteous and genuinely kind. They really made us feel welcome here. The location is fantastic with it's proximity to Central Park and the Museum Mile. We also caught a M2 bus to Harlem to see the sights, The Apollo, Theresa Hotel and the Shomburg Centre, well worth the effort. Lots of food choices for everyone fine dining - high end or the sandwich place the construction worker patronize halfway up the block. This was our second hotel stay on Manhattan and we were surprised by the size and amenities of the room for the price, 10 out of 10. Last night got some take out from Dean & Deluca and watched the sun go down over Central Park on the rooftop terrace. Thanks Steven and all the staff at Hotel Wales and to the woman who blogged about it that piqued my interest.

Stayed: June 2017, traveled with family

“Quiet cozy elegance on the Upper East Side!”

We are already planning our next trip to NYC & will definitely re-book our corner suite at the historic Hotel Wales. The personnel on all levels are hospitable making sure of our comfort. The MET museum package with vouchers for area restaurants & passes to the museum are just right for the BLUMs!

Stayed: June 2017, traveled as a couple

“Beautiful Gem on Upper East Side”

Came to NYC for my Mom's 70th Hunter College High School Reunion. Catheryn and Wazir the front desk clerks were both extremely pleasant, professional and very helpful in securing the best and most beautiful accommodations for my 88 year old Mom and myself. This beautiful hotel was an oasis of comfort and a delicious breakfast and lunch. Highly recommend Hotel Wales!

Stayed: June 2017, traveled on business

“Excellent Customer Service”

Due to a flight delay, we arrived in NYC at 10:00 P.M., and a hour later were at the Hotel Wales. We had a piece of paper confirming our reservation but the hotel did not have a record of it. They had no hotel rooms available. Nonetheless, they put us in a suite--same reduced price--for three days. Also, throughout our stay, the staff at the front desk was extremely helpful in providing restaurant/transportation information. Coffee and the NY Times on the second floor was a nice touch. Very convenient location, also.

Stayed: May 2017, traveled as a couple