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NYC Boutique Hotel Reviews

Customer Testimonials

Before you make the decision to stay at Hotel Wales, see what others have said about their time here in our NYC boutique hotel reviews. Read on for an insider’s look into what you can expect at our elegant NYC boutique hotel near Central Park.

NYC Hotel Reviews for Hotel Wales

“Our favorite hotel in NY”
Hotel Wales is our idea of the perfect place to stay in New York (Upper East Side). There is no need to look for any other hotel, this place has everything. Sara Beth restaurant that is attached to the hotel has the best breakfast. The people at the front desk make you feel special every time you walk by them. There are all kinds of stores and restaurants in walking distance. We have been coming to this hotel for 5 years, the whole time our son was in medical school at Mount Sinai. We stayed at other hotels in the area but once we stayed at Hotel Wale, there was no need to stay anywhere else.

Stayed: March 2018

“Visit to NYC and stay at Hotel Wales”
My husband, myself and our miniature schnauzer stayed at the Hotel Wales during a recent, short visit to NYC to visit our daughter. We were thrilled to find a hotel that would accept our dog that was close to our daughter and near central park. Everything about our stay at the Hotel Wales was very nice. Although the room was small, it had been renovated and was clean, comfortable and quiet. We will stay at the Hotel Wales again and would highly recommend this hotel.

Stayed: March 2018, traveled with family

“Welcoming and Accommodating, Great Location”
My husband and I live in Manhattan and after our block had a massive fire and we needed to evacuate our building with two cats in tow in the dead of night, Hotel Wales was there for us. Gregory was not just accommodating and efficient at getting us a room for a decent price, but when we checked in he even gave us a list of places that were open 24 hours so we could get supplies, delis that opened early in the morning for food, and was just overall very kind to two shaken up travelers with two shaken up cats. They were even flexible on our checkout time, showing that the Hotel Wales really cares about customer comfort. The room was clean and comfortable, and Sarabeths right next door made for a great breakfast. We will always remember the care that was shown to us by the Hotel Wales.

Stayed: March 2018, traveled with family

“Great Location, Amazing Staff”
We stayed at the Hotel Wales for one night over a weekend and it couldn't have been more pleasant. First of all, the staff is so incredibly friendly and accommodating. Check-in was so easy and the front desk staff was so helpful in giving us recommendations around the area. The neighborhood is exactly where you would want to stay if you want to be close to Central Park, museum mile, and great shopping. The hotel itself is so charming, you feel like you're in Europe. The decor has been updated but goes very well with the old world charm of the building. The beds were new and comfortable. They have a lovely outdoor terrace which gives you a nice oasis if you don't want to be on the streets of the city but you also want to be outside. I highly recommend the Hotel Wales the next time you're in Manhattan.

Stayed: April 2018, traveled as a couple

“Nice, Quiet, Good Location and Value”
Historic property in a great location. My wife and I stayed in a premium suite (Room 922) with a view of the Central Park reservoir. The room was large and clean, with tall ceilings and a comfortable bed. The location is great, in a relatively quiet Upper East Side neighborhood near the park and several preeminent museums. We enjoyed eating at Sarabeth’s (attached to the hotel) as well as Paola’s (50 foot walk). Overall, I thought the hotel was a good value and I would stay there again.

Stayed: April 2018, traveled with family

“New York City wedding!”
We used this hotel for a New York wedding for my daughter. We could not have been happier with accommodations and service. Found the entire staff to be extremely helpful, pleasant and attentive. Thank you Hotel Wales for helping to make our special day extra special!

Stayed: April 2018, traveled with family