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NYC Boutique Hotel Reviews

Customer Testimonials

Before you make the decision to stay at Hotel Wales, see what others have said about their time here in our NYC boutique hotel reviews. Read on for an insider’s look into what you can expect at our elegant NYC boutique hotel near Central Park.

NYC Hotel Reviews for Hotel Wales

“Excellent Venue”
We just returned from what turned out to be a four night stay at this hotel. We had a very good experience. The staff was exceptionally helpful, courteous and prompt. Every day, they accommodated our need for a different time to have the room made up, based on our appointment time with the doctors. We had a suite on the 5th floor with a nice sitting area, a very comfortable bed and a bathtub. Free coffee and tea is available 24/7 on the second floor. I spent a lot of money at some pricey eateries nearby, so ask the front desk for help before you decide where to eat or purchase food. There is a large deli right next door and another across the street for everyday groceries.

Stayed: May 2018

“Wonderful Upper East Side Getaway”
The Hotel Wales is wonderful Upper East Side getaway. It is close enough to mid-town to satisfy most visitors, and far enough away to be an oasis in the busy, frenetic City. If you are in town for birding (my 9 British guests were here for the spring migration), the hotel is just a block from Central Park, or want to enjoy the city's museums or shopping on Madison Avenue, the hotel is perfectly located. The rooms are comfortable and well appointed, and the service is wonderful. There are a number of very good restaurants within walking distance. Speak to Sara Jean-Baptiste at the Wales for all your needs - she even arranged pick up and drop off at Newark Airport for our group. One word to Sara and all questions are answered. I've had business guests, family and friends all stay here. I highly recommend the Wales Hotel.

Stayed: May 2018

“Great hotel in a super location”
We went to NYC for my daughters graduation and had a wonderful time. Hotel Wales is a great place to stay and was perfect for our trip. Room was clean, bed comfortable and the staff was very friendly. I would stay there again when I'm in NYC.

Stayed: May 2018

”Amazing Front Desk Service!!”
The Hotel Wales has an amazing front desk staff/concierge - Cindy was so great in helping with our reservation. She gave five star service - absolutely amazing and would highly recommend!! Perfect hotel in great location close to all museums

Stayed: May 2018

“Fantastic Stay - Great Location”
Loved staying at the Hotel Wales for our visit to NY. The location is perfect for anyone going to Mount Sinai Hospital but so close to Central Park, Museum Mile and 5th Ave. The subway is just a few blocks away and its one train all the way down to Grand Central. Great restaurants all around the hotel so you can't go wrong with dining. The staff at the hotel have been great. Rooms are very large, great beds and comfy sheets. Fantastic shower with great pressure and endless hot water. The 10th floor includes a wonderful rooftop patio that is perfect for watching sunset over Central Park and eating a meal with a view. So glad we picked Hotel Wales - will definitely come back for our next visit to NY.

Stayed: May 2018