Among the Best Hotels Upper East Side, NYC has to Offer

Hotel Wales FAQs

As we are among the best hotels Upper East Side, NYC can offer, we hope to provide a memorable experience for all guests to Hotel Wales. Please refer to the following frequently asked questions as a guide to your New York City vacation. If you have any immediate questions, please feel free to contact us.

Learn more about gem among boutique Upper East Side hotels below.

Q: Is Hotel Wales Closing?

A: One of the most charming historic hotels in New York, Hotel Wales is finally closing its doors. To mark the event, the 89-room, Upper East Side boutique hotel is offering a special Curtain Call package, allowing guests one last chance to experience this look into the city's illustrious past. The offer includes up to 20% off, cookies from iconic Sarabeth’s, and two limited-edition Hotel Wales memorabilia coasters. The hotel will remain open for bookings through December 31, 2019. 

Sarabeth's East and Paola's NYC will remain open after Hotel Wales closes. 

Q: Does the hotel offer parking service?

A: Yes, we provide valet parking. You can bring the car to the front of the hotel/loading zone and we'll valet the car in our garage. Effective 4/1/18 the valet fee is $59 per 24 hours, $69 for over-sized vehicles; and $10 for each in-and-out of the vehicles.

Q: What are the estimated NYC travel time and taxi fares from the major airports?

A: LaGuardia Airport (LGA): 30 minutes, approximately $30
John F. Kennedy International Airport (JFK): 45 minutes, $45 flat fee
Newark Liberty International Airport (EWR): One hour-plus, approximately $75

Q: Is the hotel pet-friendly?

A: Yes. We charge a non-refundable fee of $25 per pet, per night up to 40 lbs, and $50 per pet over 60 lbs.

Q: What dining options are near the hotel?

A: Our block is home to seven restaurants. They include American, Italian, French, Indian, Intercontinental, and light lunch take-out. Most nearby restaurants are open for lunch and dinner. Sarabeth's East opens at 8 am for room service and breakfast. All kitchens will close at approximately 9:30 pm.

Q: Are there late night dining options nearby?

A: Yes. Third Avenue (a 10-minute walk away) has restaurants that remain open until midnight or 1 am. Some restaurants in the area are open 24 hours – our front desk can provide menus for delivery.

Q: Does Hotel Wales offer complimentary breakfast?

A: The hotel does not provide free breakfast. We do offer complimentary coffee and tea 24 hours per day, and Sarabeth's East serves delicious breakfast fare.

Q: Does the hotel offer luggage storage after check-out?

A: Yes, we do provide secure luggage storage, up to 24 hours.

Q: What is the fax number for guests?

A: 646.657.2393

Q: What is the standard check-in time? Do you offer early check-in?

A: Check-in is after 3 pm. If you require an early check- in, additional charges may apply (Based on availability).

Q: When is check-out? Do you provide late check-out?

A: Check-out is 11 am. Check-out after 1 pm a half of the daily rate, check out after 3 pm a full night’s cost of a daily rate.

Q: Do you have connecting rooms?

A: We have only a few connecting rooms. Contact the front desk directly to confirm. Availability cannot be guaranteed, but they are usually available.

Q: Do rooms include showers and/or bathtubs?

A: All of our classic standard rooms with the double or queen beds have showers. Several of our suites have bathtubs. If having a bathtub is a necessity, please speak to the front desk to make arrangements.

Q: How large are the rooms at Hotel Wales?

A: The classic queen room is approximately 220 square feet. Suites are 450 square feet.

Q: What view does each room offer?

A: Most of the classic standard rooms do not offer views, as they sit on the interior of the building. Several of our standard rooms do have views from the back of the building. Incoming guests can inquire further at the front desk. All of the suites face Madison Avenue and have views of the city. Central Park can be seen from higher floors.

Q: Is the hotel near transportation?

A: Yes. Several buses in the immediate area can take you uptown, downtown, and crosstown. The subway line is a 10-minute walk away on Lexington Avenue (86 Street & 96 Street). This is the green line, which runs uptown and downtown: The 4 and 5 trains run express and the 6 train runs locally. Please see the front desk for additional New York travel tips and maps available.

Q: Do you have a fitness center?

A: We do. It is accessible with a key card 24 hours per day. It features a treadmill, bike, elliptical machine and free weights.

Q: How close is the hotel to Midtown?

A: Hotel Wales is located approximately 45 blocks (two miles) north of Midtown East. With a taxi ride, it is about 10 minutes. Please see the front desk for additional New York travel tips.

Q: Do you provide New York City travel guides, maps, and current events literature at the hotel?

A: Yes, all New York City travel guides, maps, and periodicals are updated and complimentary.

Q: Can we book theater tickets, coordinate restaurant reservations and reserve bus tours with the concierge at the front desk?

A: Yes, please contact our team at any time to build your NYC travel itinerary.

Q: Are there movie theaters close to the hotel?

A: Yes, three theaters are located within a 10-minute walk of the hotel. We can provide NYC travel directions and print out schedules at the front desk.

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