NYC Boutique Hotel Reviews

Customer Testimonials

Before you make the decision to stay at Hotel Wales, see what others have said about their time here in our NYC boutique hotel reviews. Read on for an insider’s look into what you can expect at our elegant NYC boutique hotel near Central.

NYC Hotel Reviews for Hotel Wales

“Amazing Staff”

My son had surgery at Mount Sinai and I spent over a week at this hotel. What a wonderful place for him to begin his recovery process. The staff was caring and nurturing, from the front desk to the doorman to the housekeeper (Carmen R, you are amazing). The rooms are well appointed, the suite was spacious and the bathrooms are modern with great showers. The location cannot be beat but for me, it is all about the staff. We will be back.

Stayed: December 2017, traveled with family

“Deserving of a Great Reputation”

I have stayed here many times as I always knew that I had found a hidden gem in the New York hotel industry. The rooms are unusually spacious, and the bathrooms are remarkably well appointed, and also quite large. My bathroom had a gently heated marble floor--so lovely!
The hotel houses Sarabeth's Kitchen, and you simply not do better than their food. There is also a charming French restaurant across the street. Unlike some mid-city hotels, the staff is courteous and truly care about your stay.

Stayed: December 2017, traveled with family


Everything about this place is wonderful! I loved it! Don't hesitate to book a stay here. The area is safe and beautiful to walk, plenty of good restaurants close by as well. This hotel is safe, clean and welcoming

Stayed: November 2017, traveled with friends

“Charming hotel in Upper East Side”

Just spent a weekend in NYC at the Hotel Wales again and it continued to exceed my expectations. The room was clean, elegant and roomy for NYC. I was pleased to find the bed was very comfortable. The staff was polite, gracious and attentive, responding quickly to questions and requests for help. The hotel offers 24 hour tea and coffee service in a comfortable room filled with seating possibilities. A nice touch is the spiced hot apple cider in the lobby. The location of Hotel Wales is perfect, close to Central Park and museums. There are a few restaurants nearby to meet everyone's needs. Look forward to returning again soon.

Stayed: November 2017, traveled with family

“Great service, perfect New York experience”

This was my third visit to the Hotel Wales, and I look forward to coming back! I love the location - in such a beautiful and upscale neighborhood, but with plenty of restaurants and shops all within a block. The hotel has an historic feel - from the fireplace in the lobby, the marble staircases, the elevators, etc. - but with updated decor and furniture. The room with coffee and tea on the second floor is gorgeous - tons of windows and seating. The service feels so genuine also - everyone is helpful and friendly. Great spot!

Stayed: November 2017, traveled with family

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